FAQs

Shipping & Fulfillment Handled With Care. Delivered With Confidence.

Every order placed with Solara is treated with the same attention we put into our products — carefully prepared, securely packed, and reliably on its way to you.

Order Processing

Orders are processed within 3–5 business days.

During this window, your items are quality-checked, carefully packed to preserve freshness and integrity, and prepared for safe dispatch. We don't rush this step — because what arrives at your door should be exactly what you ordered, in perfect condition.

Delivery Timeframes

United States Delivered via USPS or FedEx Estimated arrival: 15–20 business days after processing

International Estimated arrival: 15–30 business days after processing, depending on destination and customs clearance

Please note: Delivery windows may shift due to customs handling, seasonal demand, weather, or carrier delays beyond our control. We appreciate your patience.

Tracking Your Order

Once your order ships, you'll receive a confirmation email with your tracking information.

You can also check real-time updates anytime via our Track Your Order page.

Changes & Cancellations

Need to adjust something? Contact us within 24 hours of placing your order.

  • To cancel: Email us with the subject line "Order Cancellation Request"
  • To update your address: Reach out within 24 hours — changes cannot be made once your order has been dispatched

📧 support@solara.com

Missed Deliveries & Returned Packages

Carriers typically make up to two delivery attempts. If a package is returned to us, our team will reach out before reshipping — please note that re-shipping fees may apply.

Double-check your delivery address at checkout to avoid unnecessary delays.

Damaged or Incorrect Orders

If something isn't right when your order arrives, we'll make it right — quickly.

Simply email us with your order number and clear photos of the issue. Once reviewed, a replacement will be arranged at no additional cost to you.

📧harshilpatelocc@gmail.com

Our Commitment

We're with you from checkout to delivery — and beyond.

If you have a question at any stage, our support team responds within 24 hours, often sooner.

Your trust is something we work to earn, every single order.